Relationship Between Hairdresser And Client: 37 Secrets Of Hair Stylists

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We Can Tell Your Hormonal Changes Base On Your Hair Quality.

Bodies and hair change as hormones change.

If your hair is dry, listless, or brittle, or if it’s not holding your colour or style the way it used to, see a doctor. If your hair isn’t over-processed, you could be pregnant (surprise!) or menopausal (yes, I can tell).

Hair stylist secret: a trim is not "just a trim"Photo: Shutterstock

We Keep Secret Notes About You.

Yes, I keep notes about you on your client card, and they can get pretty personal.

Hair stylists may note that you don’t tip well or that you talked loudly about how drunk you were last night. I may also write down that you’re going through a divorce or that you’re into tennis so I can remember to ask you about those things next time.

Hair stylist secret: we lie about your appointment time, especially if you've been late beforePhoto: Shutterstock

Lightener And Decolourizer Means Bleach.

Hairdressers know you hate the word bleach.

So we use words like lightener and decolourizer. But no matter how we prettify the language, if we’re lifting a dark colour out of your hair, we’re using bleach.

 Hair stylist secret: they keep notes about you on your client cardPhoto: Shutterstock

DO NOT ASK US TO “Do whatever you want”.

The clients I dread the most are those who say things like “Do whatever you want”.

Or: “I’m pretty easy to work with.” Nine times out of ten, it’s not true.

Hair stylist secret: they know you hate the word 'bleach'Photo: Shutterstock

We Know You Will Be Late.

After you’ve been late a few times, I ask our receptionist to say your appointment is at 2.

But really it’s 2:30.

Hair stylist secret: don't book on SaturdayPhoto: Shutterstock

Please Avoid Saturdays.

If there’s one rule to live by, it’s this:

Don’t make your first appointment with me on a Saturday. That’s our busiest day, and I won’t be able to give you the time and attention you want and deserve.

Hair stylist secret: find out if your salon gives a discount if you get a cut and a colour togetherPhoto: Shutterstock

You Can Ask For A Discount.

Find out whether your salon offers a discount if you get a cut and a colour together.

Ask for one if it doesn’t. Doing a cut and colour together eliminates some steps and should save you about 20 per cent.

Hair stylist secret: it's fine to use Groupon or another social media site to save money on your hairstylingPhoto: Shutterstock

You Can Use Groupon To Save Money.

It’s fine to use Groupon or another social media site to save money on your hairstyling.

But be wary of salons that offer deals all the time. That’s not a good sign.

Hair stylist secret: thin hair doesn’t have to be worn shortPhoto: Shutterstock

Trust The Hairdresser & Try New Styles.

Thin hair doesn’t have to be worn short.

I had a client who wore her super-thin hair short for years because she thought she had to. I finally talked her into growing it out into a stacked bob, and everyone now says she looks incredible.

Hair stylist secret: always dry your hair completely before using a curling iron or a flat ironPhoto: Shutterstock

Dry The Hair Before Using Any Hot Tool.

Always dry your hair completely before using a hot tool like a curling iron or a flat iron.

If your hair still contains moisture, the iron will damage your hair and prevent hair growth.

Hair stylist secret: they sometimes mix a new hair colour when they run out of yoursPhoto: Shutterstock

New Hair Can Still Look Great On You.

Sometimes when I don’t have a client’s colour—either because we’re out of it or because I forgot to write it down last time—I don’t say anything and just mix something new.

If you think I’m applying what you had before, you’re much less likely to complain.

Hair stylist secret: don't show up with hair that’s greasy, tangled, or smellyPhoto: Shutterstock

Don’t Show Up With Hair That’s Greasy, Tangled, Or Smelly.

I know you’ve heard you shouldn’t wash your hair before getting an updo, because a little grit can help maintain the style.

But please don’t show up with hair that’s greasy, tangled, or smelly. Wash it the night before, and don’t put any styling products in it. That way, we can start fresh and create our own texture. Here’s the best way to care for your locks.

Hair stylist secret: deal with lice before getting a haircutPhoto: Shutterstock

We Know Who Is Coming With A Lice Infestation.

Every year after school starts, at least one mom brings in her daughter with hair down to her waist and tells us to give her a pixie cut.

We know what’s going on: a lice infestation. But when we point out the nits and tell the mom we can’t do the cut, she always acts surprised and says, “I didn’t know.” We’re thinking, Yeah, right. To save the embarrassment for all involved, get the situation under control before your appointment.

We shampoo your hairPhoto: Shutterstock

We Pamper You With The Right Shampoo.

We don’t “wash” your hair—we “shampoo” it.

When we’re trying to make you feel pampered, we tell you we are going to shampoo your hair. We just can’t use the same word you use for doing dishes.

Learn what the wrong shampoo can do to your scalp.

hairstylist secretsImage Credit: Shutterstock

There Is A Limitation Of How Much A Good Hairstyle Can Achieve. 

I’m a beautician, not a magician.

I can give you Gisele Bündchen’s haircut, but I can’t give you her face.

Don’t expect miracles from your hair stylist. Instead, Get the Most Flattering Haircut for Your Face Shape. 


hair stylist secretsImage Credit: Shutterstock

Please Come At Least Five Minutes Early.

If you’re running late, please call ahead. Show me some basic respect. This is a business, not fun and games.

Learn about the etiquette mistakes you should stop making now.

Hair stylist secret: don’t ask a stylist to squeeze you inPhoto: Shutterstock

Don’t Ask Us To Squeeze You In.

My work takes time. When a client says she’s in a rush, I tell her she needs to schedule her time better. If I’m already booked, I’d be taking time and effort away from other clients. You wouldn’t like being treated that way.

In a bind? Here’s how to dye your hair at home.

Hair stylist secret: they are not psychologistsPhoto: Shutterstock

We Like Listening To Your Stories But We Are Not Psychologists.

I’m not a psychologist.

Hairdresser school does not teach about counter transference, projection, negative reinforcement, or personality disorders. If you’re looking for a therapist, all I have is a tail comb and an opinion.

Hair stylist secrets: layers are the magic remedyPhoto: Shutterstock

Layers Will Help Complement Your Face.

Layers are the magic remedy.

Some women think that if they keep their hair all one length the way it was in high school, everyone will think they’re still in high school. Guess what? You’re not. As you get older, you may appreciate a haircut that’ll better complement your face.

Hair stylist secrets: bodies and hair change as hormones changePhoto: Shutterstock

Hairstyling Is More Complicated Than You Thought.

A trim is not “just a trim”.

It requires my expertise, skill, knowledge, and time. Would you say to your dentist, “It’s just a tooth,” or to your doctor, “It’s just a leg”?

Hair stylist secret: a dollar doesn’t buy anything anymorePhoto: Shutterstock

Please Tip More If You Have Long Messy Hair.

A dollar doesn’t buy anything anymore.

That loonie you stuff into the shampoo person’s hands isn’t doing her any favours. You should tip them more (more if your hair is long).

hair stylist secretsImage Credit: Shutterstock

The Cheap Hair Dye You Bring To Me Might Hurt Your Hair.  

Let me do my job.

If you want to buy a bottle of colour and do your own hair to save a buck, you can live with the consequences. Here are the mistakes you make that are damaging your hair.

hair stylist secretsImage Credit: Shutterstock

Show Me Photos If You Have An Ideal Hairstyle In Mind.    

Take a picture.

Some clients will say, “Cut my hair just like you did last time.” That always baffles me. The average time between appointments is six to eight weeks. I have hundreds of clients. How am I supposed to remember exactly how I did your hair the last time? If you want a carbon copy of a cut and style you loved, take a picture and show me.

Hair stylist secret: kids' haircuts aren't child's playPhoto: Shutterstock

Kids’ Haircuts Might Take Longer Than Your Haircut.

Kids’ haircuts aren’t child’s play.

Why do you think a child’s haircut should cost less than yours? Kids don’t sit still. Kids kick. It’s an intense experience.

Hair stylist secret: standing all day and using scissors and a blow-dryer takes its tollPhoto: Shutterstock

Being A Hairdresser Is Physically Challenging.

Standing all day and using scissors and a blow-dryer takes its toll.

I have arthritis in my fingers, calcium deposits in my wrist, and 10 per cent less hearing than I used to. I am a physical wreck.

Hair stylist secret: they see women at their worstPhoto: Shutterstock

We See Women At Their Worst.

Their hair is wet, they have foils on their hair, they have no makeup on. There’s nothing for them to hide behind. So they tell us everything. The truth is, I really don’t care about their personal lives. I’m only interested in their hair—which is great, because a good hair day can boost your mood.

Hair stylist secret: they work hard to make you happy and want you to like itPhoto: Shutterstock

We Want To Know If You Are Happy With Your New Hairstyle.

I’ll work hard to make you happy and I’ll want you to like it.

After you leave my salon, I’ll worry about what you think. (I work on people, not on cars on an assembly line.) And if you feel like calling to tell me how happy you are with my work, you will make me smile.

Hair stylist secret: tips should be 15 to 20 per cent of the total cost of your billPhoto: Shutterstock

For Hair Stylists, Tips Should Be 15 To 20 Per Cent Of The Total Cost Of Your Bill.

They are a significant portion of my pay. If you tip me, I’ll remember. And yes, salon owners who style hair do appreciate tips and want them.

Hair stylist secret: you can bring your child or your dog if they're well behavedPhoto: Shutterstock

Yes, You Can Bring Your Child Or Dog In.

As long as you control them. One of my clients used to bring her Great Dane to all her appointments. He would curl up in the corner and sleep the entire time, so I don’t mind (especially because pets can boost your mental health.) But if your baby or your dog starts bothering me or the other people in the salon, I won’t be so easygoing.

I need to charge you for my timePhoto: Shutterstock

Hairdressers Need To Eat Too.

I need to charge you for my time.

No matter what you’re having done. I am a trained professional. I’m in the business of making you look good.


Hair stylist secret: you represent them so they want you to look goodPhoto: Shutterstock

Your Hair Showcases Our Work.

So it’s in my best interest for you to look good.

Hair stylist secret: they cannot be all all things to all peoplePhoto: Shutterstock

High Chance We Don’t Have Manicurists Or Masseuses In The Hair Salon.

I don’t have manicurists or masseuses in my salon because I’m a hairstylist.

hair stylist secretsImage Credit: Shutterstock

We Are Not Greedy, We Are Not Charging Too Much. 

I’m not in this business to make hundreds of thousands of dollars.

I just want to make a decent, comfortable living, and at the end of the day, go home.

Hair stylist secret: men will tell you things they won't tell their wivesPhoto: Shutterstock

Men Share Secrets To Hairdressers, Too.

Men will tell you things they won’t tell their wives.

“My throat hurts.” “My back aches.” They want a little sympathy, which maybe they can’t get at home because their wives have heard it all before, or they’re not listening. So they tell us. It’s the only place they can unload.

Hair stylist secret: spend a little money on the right productsPhoto: Shutterstock

Protect Your Hair As Much As Your Skin.

Spend a little money on the right products.

Hot water removes colour. The sun can dry your hair. So protect it as you would your skin. Cover it when you’re outside in the sun. Wash and condition it properly. (These TIPS can improve your hair loss problem.)

Hair stylist secret: don't cancel at the very last minutePhoto: Shutterstock

Please Do Not Cancel At The Very Last Minute.

If you cancel at the very last minute.

That’s lost money to me. I can’t fill that appointment with little or no notice. Please manage your time appropriately.

Hair stylist secret: putting too much junk in your hair will almost always kill a lookPhoto: Shutterstock

Priority Is To Have Healthy Hair.

Putting too much junk in your hair will almost always kill a look.

The market is saturated with every possible product to make thin hair thick, dull hair shiny, and curly hair straight. But more is not more. Your hair wants to be healthy. That doesn’t mean trying to totally recreate it every day. Just help it a little. Let it do its thing.

Hair stylist secret: they're not in this business to make hundreds of thousands of dollarsPhoto: Shutterstock

Do Not Attempt Hairstylist-Speak.

Do you really know what “thinning” or “graduation” mean? Leave the terminology to the professionals.

Sources: Hairstylists Dawn Trudden in Wellington, Florida; Ericka Sandstrom in Aurora, Illinois; Megan Moore in Salt Lake City, Utah, who blogs at thebeautysnoop.com; and Jenny Strebe in Scottsdale, Arizona, who blogs at theconfessionsofahairstylist.com.

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